Terms & Conditions
1.Product Disclaimer
Please be aware that due to differences in monitor settings, the colors of products shown on your screen may not perfectly match their true colors. Each of our garden ornaments is handcrafted with care, resulting in unique variations in each item. We recommend ordering a premium finish only if you are comfortable with slight differences in color and design that come with handcrafted goods.
2. Usage Policy
By using the Victorian Garden Ornaments website, you agree to comply with all applicable laws and regulations. You must not use the site for any unlawful activities or in ways that could harm, disable, overburden, or impair the website's functionality..
3. Intellectual Property Rights
All content on this website, including images, text, designs, and logos, is owned by Victorian Garden Ornaments or is used under license. No part of this content may be copied, reproduced, or used to create derivative works without explicit written permission from us..
4. Craftsmanship and Finish
Our ornaments are crafted by hand, leading to unique characteristics in every piece, akin to fine art. Differences between items and potential changes in finish due to environmental factors are part of the charm of our products. We do not guarantee that finishes will exactly match from one piece to another...
5. Shipping Timelines
Most in-stock items ship within 2-5 business days. Products shipped directly from our artisans may take 7-14 business days. Orders can be canceled within 24 hours without penalty. Once items are in the shipping process, cancellations cannot be accepted....
6.Pre-Order Policy
Secure your position in line by pre-ordering out-of-stock items. We provide estimated availability dates given by our artisans, which are subject to change. We strive to keep you updated, and pre-orders may be canceled penalty-free until they begin the shipping process...
7. Custom Orders
Items customized to your preferences, such as finish or design, have estimated production times listed on each product page. These items are made to order and cannot be canceled after 48 hours or returned once ordered.
8. Delivery Estimates
Shipping times vary:
- Standard shipping: 3-7 business days via UPS or FedEx..
- Freight shipping: 2-3 weeks; requires signature upon delivery.
- White Glove Service: 4-6 weeks; includes in-home delivery and setup.
9.Optional Delivery Services
Additional delivery services may be available depending on your location. Contact us for a custom quote for services beyond standard delivery options...
10.Return and Refund Policy
You may return most new, unopened items within 15 days of delivery for a refund, minus shipping costs and a possible restocking fee from the manufacturer. Certain items, including custom-made products and clearance items, are not returnable..
11.Handling Damaged Products
Please inspect your order upon delivery. If there is visible damage or if items are defective, refuse the delivery and contact us immediately. If damage is discovered post-delivery, please keep all packaging and contact us within 7 days for a claim..
12.Indemnification Clause
By using this site, you agree to indemnify and hold harmless Victorian Garden Ornaments from any claims, damages, or expenses arising from your use of the site. .
13.Governing Law
Any disputes related to your use of the site will be governed by the laws of the state where our company is headquartered and, if necessary, resolved through arbitration.!
14.Pricing Errors and Product Availability
We reserve the right to cancel orders for products listed at incorrect prices or no longer available. If your order is canceled after your payment has been processed, we will issue a full refund.