We are based in Officer, Victoria. You can visit our shop to view our range of garden ornaments and pick up your orders.
FAQ
Yes, we offer delivery within the Greater Melbourne region. If you require delivery, we will contact you after you place your order to discuss the delivery costs.
For areas outside metro Melbourne, we use courier services. Courier charges usually amount to the equivalent cost of the item purchased due to the heavy nature of our concrete products.
No, all prices on our website are based on pickup only from our shop in Officer. Delivery costs are calculated separately
After you place your order, we will contact you to discuss the delivery or courier charges based on your location.
Many of our products are made to order. The preparation process can take anywhere between 2 to 5 weeks.
Yes, almost our entire range of concrete products can be coloured in one of the following colours:
- Rust
- Rust Green
- Grey
- Sandstone
- Plain Concrete Colour
You can choose your preferred colour when placing your order. If you have any special requests, please let us know.
Yes, we can accommodate custom designs or sizes for certain products. Please contact us to discuss your specific requirements.
Absolutely! You are welcome to pick up your order from our shop in Officer, Victoria.
Our shop is open every day from 10 am to 4 pm.
Yes, we have a showroom at our Officer location where you can view our range of garden ornaments.
Currently, we do not offer international shipping due to the heavy weight of our concrete products.
Our return policy is in line with Australian Consumer Law. As most of our products are made to order, we do not offer returns for change of mind. However, if your item is faulty, damaged, or not as described, please contact us, and we will assist you in accordance with your rights under Australian Consumer Law.
If you decide to use a courier service for delivery, please note that we do not take responsibility for any damage that may occur during transit. Due to the heavy and fragile nature of our concrete products, we highly recommend picking up your order directly from our shop whenever possible.
We prefer cash payments. However, we also accept card payments, bank transfers, PayID, and payments through our Shopify checkout.
Our concrete products are designed to withstand outdoor conditions. However, to extend their longevity, we recommend sealing them every few years and protecting them from harsh weather when possible.
Yes, our concrete garden ornaments are crafted to be weather-resistant and can withstand various outdoor conditions.
Certainly! Samples of our available colours are on display at our showroom in Officer. Feel free to visit us to help make your selection.
You can reach us at 0433 591 561 for any additional inquiries.